You might find some use for this message from TriMet saying that if you tell the fare inspectors that a machine was not working they should not give you a ticket.
Stanley, Doug wrote:
> Mr. Lincicum.
> Thank you for taking the time to share your comments with us. We are
> in the process of upgrading the softeare on our ticket machines and,
> unfortunately, have encountered a few difficulties.
> If you are unable to use a machine, simply let the fare inspectors
> know when they board, which machine (s) was defective. They are aware
> of the issues as well. Perhaps a more successful option might be to
> purchase a monthly pass or books of tickets.
> Thank you for riding....
> Doug Stanley
> Assistant Manager, Rail Transportation
> -----Original Message-----
> From: Mike Lincicum
> Sent: Monday, July 23, 2007 2:26 PM
> To: Customer Service
> Cc: Stanley, Doug
> Subject: Unacceptable Service
> I just tried to buy TriMet tickets at five (5) different vending
> machines in two different stations in Hillsboro using two different
> *valid* credit cards. I could not buy tickets at any of these
> machines. Each one gave a message of "Cannot Contact Bank" or
> "Authorization Denied". The machines at the main downtown transit
> center in Hillsboro also had a message saying they would not accept
> HOW DO YOU EXPECT PEOPLE TO USE YOUR SYSTEM LEGALLY IF THEY CANNOT
> PURCHASE TICKETS?
> After the fifth (5th) machine would not accept my *valid* credit cards
> I tried calling the phone number on the machine to report a problem
> using my cell phone. I was connected to a voice mail system, told to
> hold, and was then cut off.
> THIS IS A TOTALLY UNACEPTABLE LEVEL OF CUSTOMER SERVICE.
> I am a regular MAX rider and this is not the first time that I have
> had this problem. In fact, more often than not your machines will not
> accept my
> *valid* credit cards. If you cannot provide a reliable way to buy
> tickets using a *valid* credit card, you need to cover up or disable
> the credit card slots in your machines and place signs saying "credit
> cards not accepted".
> When and if you do that, I will no longer be using MAX and I will be
> sure to tell everyone I know to avoid using Tri-Met, as well, since it
> is not a reliable mode of transportation.
> -Michael Lincicum